Privacy Policy & Cookie Statement
This privacy policy describes how Surrey Family Mediation uses and protects all information you provide us when using this website.
The website is owned and managed by Daniel Bester trading as Surrey Family Mediation. Our postal address is 9 The Gateway, Woking, Surrey GU21 5SN and we make every effort to ensure that your privacy is protected.
If we ask you to provide certain information with which you can be identified when using this website, you can be sure that it will only be used in accordance with this privacy statement.
Daniel Bester may change this policy from time to time by updating this page. You must check this page from time to time to ensure that you are satisfied with any changes. This policy is effective from March 14th 2021.
Daniel Bester operates servers in the United Kingdom and the Netherlands where all personal information you provide us can be stored.
Daniel Bester is committed to protecting the privacy, and maintaining the security of, any personal information received from our clients. We strictly adhere to the requirements of data protection legislation in the UK and the Netherlands
We Will Never Pass On Your Email Address
We will only ever use your email address and personal details to process your booking.
With your permission we will also use your contact details to contact you by email, text or phone. On your first visit you will be asked to sign a form to agree to this.
What We Do With Your Information
We only use data within legitimate interests. We use your personal information solely for payment and billing. We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond any legal obligations. To improve our service to you we also store your phone number on our company phone.
How Safe Is My Data?
We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorized access in accordance with the UK data protection legislation. We do not collect sensitive information about you except when you specifically knowingly provide it.
Third Party Suppliers
Daniel Bester uses the following sub-contractors to maintain this website, maintain our client databases, websites and process electronic payments:
ITCS
National Westminster Bank
Dropbox
Cookie Statement:
We may collect and analyse information related to the use of this website, such as the number of hits, the most requested pages, the previous / next visited sites and the
duration of a user session. The purpose of this general visitor data is to optimize the layout of the website.
What are Cookies?
Cookies are small pieces of information that are stored on your computer during the internet. The information is necessary for the proper functioning of a website. Cookies may collect personal information. Cookies from us are safe for your PC, laptop, phone or tablet. We use cookies to recognize you when you visit us, but also to ensure that our website works well. That way we can improve and adapt it to the wishes of our clients.
Cookies ensure that:
1. you stay logged in and can browse undisturbed;
2. the website is fast;
3. we can detect errors and problems on the website;
4. we can test improvements;
5. we can record what you have previously purchased and / or viewed;
6. You can share your experience via social media such as Facebook and Google.
How long do cookies stay?
Most cookies disappear when you close the browser. Some cookies remain a few days to a few years. You can delete them yourself at any time via your browser.
Google Analytics
Our website uses a technology called Google Analytics and server logs to gather information about how the website is used. When you visit a website, the computer of that site asks your computer for permission to store this file on a part of your hard drive that is specifically intended for cookies. The collected data includes the day and time of your visit, the IP address or the location of your computer and websites that you have visited just before or after your visit to our website. The technology we use is Google Analytics. Cookies do not allow us to collect personal information about you and we generally do not store personal information that you have provided to us in your cookies. We use this information to measure the popularity of our website and to make improvements.
You can choose to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually change your browser settings to refuse cookies if you prefer. But without cookies the website works less well.
Firefox
Chrome
Safari
IE/Edge
Right of Removal & Correction
You have the right to inspect, correct and / or delete the personal data retained by us. Email office@surreyfamilymediation.co.uk and we’ll provide details of the information we hold about you and remove or correct anything on request.
We use CCTV on the Premises
We use CCTV on the premises for security reasons. The images are not transferred to the internet, just kept on a hard drive on the premises.